MTU Maintenance Australia, based in Perth, is the regional contact for On-Site and Field Service MRO solutions for Aero Engines (CF34) and Industrial Gas Turbines (LM2500 and LM6000) in the Asia-Pacific region. As part of the global MTU Maintenance On-Site Service network, we have been combining technological expertise with in-depth experience for over a decade to implement individual solutions directly at our customers' sites. Our claim: highest quality, fast availability, efficiency and reliability - supported by modern processes, digital technologies and a dedicated team of specialists.
Over 14,000 people. 20 locations worldwide. One in three planes flies with our technology. Even more economical, lower in emissions and quieter. We shape the future of aviation. The only thing missing: You!
Customer Account Manager
We are looking for a Customer Account Manager to manage customer accounts and contracts within our industrial gas turbine (IGT) business in Australia. Based in Canning Vale, Perth, the role focuses on building strong customer relationships, ensuring contract compliance, and driving profitability through effective account management.
About the role
MTU Maintenance Australia is looking for a Customer Account Manager to manage customer accounts and service contracts for our industrial gas turbine business. You will be the main point of contact for assigned customers and coordinate service jobs from quotation and order confirmation through to completion and invoicing.
Working closely with our engineering, field service and sales teams, you will keep customers informed, ensure agreed requirements and timelines are met, and monitor costs and margins throughout each job.
Your responsibilities
Account Management and Customer Support:
• Serve as the primary point of contact for customers, managing all aspects of their accounts.
• Build and maintain strong customer relationships and provide regular updates on job progress, schedules and any changes.
• Coordinate customer orders and service contracts, working with internal teams to support planning and timely delivery.
• Coordinate customer visits and ensure seamless interaction during on-site visits.
• Oversee the complete lifecycle of customer orders, including engines, modules, and parts.
• Ensure customer requirements are met, including turnaround time (TAT) and on-time delivery (OTD).
• Respond promptly to customer inquiries and resolve any issues effectively.
Contract Management:
• Negotiate and manage contracts with existing customers.
• Prepare quotations, cost estimates and proposals, and negotiate commercial terms within agreed approval limits.
• Ensure compliance with all contractual obligations, including technical and financial parameters.
• Conduct reviews of completed projects and recommend strategies for future improvements.
• Prepare accurate invoicing information, support payment follow-up and assist with claims in cooperation with Finance.
Operational and Financial Oversight:
• Monitor account performance and provide updates on Plan vs. Actual results.
• Support pre-sales activities, including induction planning and contract valuations.
• Maintain accurate customer data in internal reporting systems and databases.
• Identify further service opportunities within existing accounts and work with the Sales Manager on proposals and customer development.
About you
• Experience in customer account management, service coordination, contract management or project delivery in a technical service environment.
• Experience in industrial gas turbines, power generation or a related industrial sector is preferred.
• A qualification in business, engineering or a related field, or equivalent practical experience.
• Strong communication and negotiation skills, with the ability to coordinate customers and internal teams.
• Good commercial understanding, including quotations, job costs, margins and invoicing.
• Strong organisation and attention to detail, with the ability to manage several jobs and changing priorities.
What we offer
• An opportunity to contribute to the growth of our Australian IGT business.
• Be part of a global organisation with an established reputation in the aviation and energy industries.
• A high level of responsibility and the opportunity to influence business development.
• Work closely with experienced technical and commercial teams in Australia and internationally.
• A specialised working environment with opportunities for professional development.
• A competitive remuneration package reflecting your experience and responsibilities.
• Additional annual leave through our MTU Benefit Leave program, based on length of service.
• Enhanced paid parental leave
We actively encourage applications from diverse backgrounds.
Diversity is a core value at MTU and we believe that a diverse team leads to greater innovation and success.
We welcome individuals of all races, ethnicities, genders, sexual orientations, ages, religions, and backgrounds to apply.
We shape the future of aviation and bridge cultures and people. Our employees' diverse ideas, experiences and perspectives are essential to our success. As an employer, we are committed to promoting diversity and inclusion in the workplace.
Ready to give your career a boost?
Send us your complete application, including your earliest possible start date and your salary expectations. We look forward to getting to know you!