Your responsibilities

• Provide operational support for internal clients across multiple locations 
• Handle and manage support tickets (in ServiceNow), ensuring timely diagnosis, resolution, escalation, and communication with users 
• Troubleshoot and resolve issues related to: 
  • Microsoft Windows operating systems 
  • Software distribution and deployment 
  • Operating system installation and deployment 
  • Device provisioning and configuration 
  • Device drivers and hardware compatibility 
  • Windows Updates and patch management 
  • Application installation failures 
  • Standard client applications 
  • Endpoint management services 
• Support software deployment activities using Microsoft Configuration Manager (MCM/SCCM) and Microsoft Intune 
• Support and maintain standard client applications and enterprise software packages. 
• Cooperate with application owners, infrastructure teams, and external suppliers to resolve complex technical issues 
• Support Virtual Desktop Infrastructure (VDI) operations, including: 
  • Installation and configuration of virtual clients 
  • Delivery and handover of environments to end users 
• Maintain technical documentation, knowledge articles, and support procedures 
• Contribute to automation and process improvement initiatives related to software deployment and endpoint management 

Our requirements

• Experience in IT support, preferably in 2nd / 3rd line support, desktop support, or endpoint management roles 
• Strong understanding of Windows operating systems  
• Experience troubleshooting: 
• Operating system issues 
• Application installation failures 
• Software distribution problems 
• Device driver issues 
• Windows Update related incidents 
• Endpoint management client issues 
• Hands-on experience with Microsoft Configuration Manager (MCM/MECM/SCCM) 
• Understanding of software deployment technologies and application lifecycle management 
• Knowledge of Operating System Deployment (OSD) concepts 
• Experience diagnosing software installation failures using deployment logs and troubleshooting tools 
• Familiarity with application packaging concepts and silent software installations 
• Knowledge of Active Directory and Group Policy fundamentals 
• Experience working with ServiceNow or other IT Service Management platforms 
• Understanding of software distribution, patch management, and endpoint compliance processes 
• At least basic PowerShell scripting skills  
• Strong problem-solving and analytical skills 
• Excellent communication and stakeholder management abilities. 
• Customer-focused mindset with the ability to explain technical issues to non-technical users 
• Ability to prioritize and manage multiple incidents and requests simultaneously 
• Strong organizational skills and attention to detail. 
• Ability to work independently and in an international team environment 
• English and Polish proficiency (written and spoken) 

As an advantage

• Experience with software packaging solutions 
• Knowledge of PowerShell App Deployment Toolkit (PSADT) 
• Experience supporting enterprise-scale endpoint environments 

Benefits

• Work in an international environment with access to global expertise and best practices in the aviation industry
• Annual and long-term bonus scheme
• An organizational culture based on trust, collaboration, and mutual support
• Stable employment in a well-established company. The first employment contract is offered for a minimum of 12 months
• Training from day one and clear opportunities for professional development, including financial support for foreign language courses and further education
• Access to an e-learning platform with a wide range of training courses
• Private medical care with the option to extend coverage to family members, as well as access to health programs and psychological support for you and your loved ones
• Group life and health insurance
• Safe and comfortable working conditions in line with high occupational health and safety standards
• Co‑financing of truly useful benefits, including a Medicover sport card, public transport, prescription glasses, and meals in the company cafeteria. Additionally - fresh fruit Wednesdays
• An attractive calendar of company events - integration, sports, and social activities
• The possibility to join company - sponsored sports clubs
• Convenient on - site facilities - a bus stop located next to the company and a dedicated employee parking area.

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