Tasks

• Set targets and priorities and regularly oversee team workload, in line with targets, achievements, requirements 
• Monitor KPI’s to ensure service delivery is achieved; Further support the ramp up activities;
•  Represent the team in cross-functional discussions with all relevant stakeholders
•  Ensure adherence to local policies and company standards (e.g. EHS, policies);
•  Personnel management regarding recruitment, performance appraisal, goal achievement, staff development, working hours, etc.
•  Establish regular communication structure within the team to ensure alignment and provide relevant information and updates.
•  Drive team initiatives to ensure engagement and promote MTU culture, runs development conversations, check-ins, coaches the team
•  Support the team within their daily processes in case of overload
•  Align with Customer Account Manager about necessary process changes within the team as well as for better customer experience
•  Provide reports for the senior manager customer account to ensure transparency about workload and also customer satisfaction
•  Professional management (technical/commercial) of customers, customer contracts and orders at MTU Serbia
•  Customer service for parts, components and assembly work;
•  Primary interface with the client with responsibility for coordinating internal company departments and ensuring implementation of customer requirements (e.g. scope of work, TAT) as well as optimal (technical and economic) order execution;
•  Customer support including active order communication (user-operator interface) and active support
•  Technical and economic management of customers, customer orders and customer contracts;
•  Representing the interests of customers in the company, including professional resolution of customer problems and complaints;
•  Organizing team structures and assigning roles adapted to the company's situation in order to achieve company goals;
•  Coordination and planning of all internal departmental activities in order to comply with external requirements, quality standards and required reporting;
•  Complete order fulfillment (order receipt to invoicing).

Requirements

•  Completed studies (BA degree), e.g. in industrial engineering, aerospace engineering, general me-language engineering or business management
•  Relevant experience in project management coordination of teams; aviation industry desired
•  Good knowledge of SAP, MS Office tools, e.g. Excel, Power point
•  Motivating others, leading by example
•  Intercultural competence
•  Strong communication skills, able to build and maintain trustful relationships
•  Well-organized, structured, and capable of coordinating information from multiple sources
•  Strong customer service mindset with the ability to manage different stakeholders
•  Proactive problem solver with a focus on outcomes
•  Very good English language skills

Our Offer

• Annual performance bonus
• Private health insurance
• Company canteen
• MTU Gym at location
• MTU Kindergarten at location
• Extensive training opportunities and development programs

Ready to give your career a boost? 

Become a part of the MTU family and join our team in Serbia! Send us your complete application using our online application form, which you can access directly from this page. Your application will be carefully reviewed by our HR team, but only shortlisted candidates will be contacted. Please note that by submitting your application, you consent to the processing of all personal data you have provided for the purpose of the selection process in our company.