Your responsibilities

• Act as the primary point of contact for external and internal customers regarding technical inquiries.
• Build and maintain strong relationships with customers across the European/North America region.
• Manage technical customer requests end-to-end, from initial receipt through to final resolution. Includes:
• Reviewing customer requests for completeness and accuracy, proactively obtaining additional information when needed to enable efficient processing.
• Coordinating request handling by routing inquiries to the appropriate stakeholders, driving timely resolution, and delivering clear, structured responses to customers.
• Ensure proper documentation and tracking data of technical requests and identify opportunities to improve the availability and quality of technical data
• Analyze customer request data to identify trends, recurring topics, and areas for improvement
• Ensure compliance with MTU standards, audit requirements, internal processes and procedures, as well as agreements with external partners.

Our requirements

• Master’s degree in Aeronautical Engineering, Mechanical Engineering, or a comparable technical discipline.

• Minimum 3 years of relevant professional experience, preferably in: Engineering or/and Technical Customer Support in international aviation or aerospace environment.

• Strong knowledge of gas turbine engines.
• Good understanding of Instructions for Continued Airworthiness (ICA), particularly engine manuals and related technical documentation.
• Excellent English language skills, both written and spoken.
• Strong communication and interpersonal skills.
• Excellent organizational skills and a structured approach to work.
• Ability to manage multiple requests and priorities effectively.
• Knowledge of MS Office.
• Willingness for occasional travel

Nice to have

• Experience with EngineWise Connect and EagleNet.
• Experience in technical documentation analysis and continuous improvement activities.
  
  

Benefits

• Work in an international environment with access to global expertise and best practices in the aviation industry
• Annual and long-term bonus scheme
• An organizational culture based on trust, collaboration, and mutual support
• Stable employment in a well-established company. The first employment contract is offered for a minimum of 12 months
• Training from day one and clear opportunities for professional development, including financial support for foreign language courses and further education
• Access to an e-learning platform with a wide range of training courses
• Private medical care with the option to extend coverage to family members, as well as access to health programs and psychological support for you and your loved ones
• Group life and health insurance
• Safe and comfortable working conditions in line with high occupational health and safety standards
• Co‑financing of truly useful benefits, including a Medicover sport card, public transport, prescription glasses, and meals in the company cafeteria. Additionally - fresh fruit Wednesdays
• An attractive calendar of company events - integration, sports, and social activities
• The possibility to join company - sponsored sports clubs
• Convenient on - site facilities - a bus stop located next to the company and a dedicated employee parking area.

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